I was there last year when car was towed for service. Had excellent paperwork processing and a complimentary ride home (normal these days). This visit was horrendous for a simple lightbulb replacement. New fella on paperwork and helper not being responsive, took forever. Took a half hour for car to be moved to bay and then another hour for the extras which I didn't expect - car wash, etc. I just wanted in/out and told them so. I was not advised re the other perks. They did give me a freebie car wash for a nearby business, but the whole process should have been far more efficient and staff more attentive. Disappointed for sure.
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