My AC unit stopped working as the coil rusted out. My Plumber replaced the entire unit. Comments: Just as the weather heats up, our AC Unit stopped working in May 2013. I was hoping it would be covered under our new home warranty so I called them. The insurance company sent out a local HVAC provider to inspect the unit. After their inspection they said my coil was rusted out and it needed to be replaced. Because of the new refrigerants used and the fact that my compressor would probably stop working next they recommended that I just get a new AC unit inside and out. The HVAC company called in my claim to my insurance company but they denied it. They called it a "pre existing condition" and would not be covered under my warranty. The HVAC company gave me a quote of $7,500 to do all the work. Being this a lot of money I decided to get a second opinion and I called My Plumber Heating and Cooling that night. I remembered my parents used them several years ago to replace a water heater, so I figured I'd give them a call. They sent out a representative the very next day to review my unit. They came up with the same conclusion, the coil was rusted out and it would be best to replace the indoor and outdoor units. The other HVAC representative was a bit pushy and abrasive in his approach. The My Plumber guy did a better job explaining the process and the difference between the make and models they offered...Not to mention their price was better. He also walked me through financing options as we didn't have the cash to pay for this all up front. My Plumber showed up (on time) the next day and the two techs walked me through everything they were going to do, how they were going to do it and how long it would take. They were personable, friendly and easy to talk to. They were respectful of my house, did clean work and finished when they said they would. It's been a couple months and everything still works great. I would recommend My Plumber and I'm glad I called them for a second opinion as I saved a decent amount of money and was able to get financing.
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