While having access to the Emerald aisle seems like a perk, I was disappointed to have a very limited selection of vehicles- every one of them absolutely fithly. The paper on the dash apologized for the disgusting condition saying it was too cold to wash them. I dont buy it- I live in Michigan and wash my car despite the temps. There was no one to assist me loading my luggage into the car- so my white dress coat and heels were dirty by the time I loaded up :( Additionally the gas tank was a less than half!! Who wants to start a business trip filling up before I can even get started??? When I mentioned all of this at the return of my car- I was told they were giving me two free personal rental days. I called about a week later to book a car for an upcoming trip to Miami and of course, they have no record of ANY free days. Horrible experience and terrible cusotmer service. Not impressed to say the least
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