Cincinnati, Ohio\r
I called Rotor Rooter due to water in my basement bathroom. I noticed the water on Monday but then it rained on Tuesday so they weren't able to keep their scheduled appointment for Wednesday but they did come on Thursday. The plumber was very friendly and knowledgeable. He provided me with his assessment and decided that I needed more diagnostic information. The only piece of information he didn't give me was to contact metropolitan sewer. I had actually contacted to the city to inquire about how to dispose of some of the items that were ruined by the water but they accidently transferred me to the Metro Sewer. They sent out a worker to look at my water damage. He explained that the problem could have been from their sewer line and that they would check it prior to Roto's recommendation to use a camera to scan for the issues. I was very happy that Metro sewer tech provided that information. I just think Roto should remind their customers to contact their sewer district in addition to recommending restoration experts and to contact insurance companies.
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