TERRIBLE staff and TERRIBLE service!\r
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I took my three birds (two parakeets and one green cheek conure) to have their nails and wings clipped. I warned the staff that the parakeets have not had their nails clipped so they might be skittish. They took the birds back and I waited outside. 20 minutes later I was asked to come back into the employee's area because there was a problem...the technician had KILLED one of the PARAKEETS, because she said the bird was trying to fly out of her hands so she held it tighter but and accidentally snapped it's neck! \r
However, I would like to note that this employee (Pati) was on her bluetooth set, still talking to someone while I was in the room, and I saw them on her full-screen skype video she had on her laptop that was set up right where she was working. The bird was literally on the edge of the laptop, clearly this employee was distracted! \r
On top of that, the sales manager, Jeremy, had horrible customer service, and said that this is not worth a fuss over just a bird. He claimed that if it was a dog it's different they are more expensive, however these are cheap birds and you can just replace them. He did not believe in any emotional investment one might have in their non-dog pets what-so-ever.\r
To top it off, the next day when we went back to talk to the store owner, the technician claimed that she did not in fact kill the bird, the bird was already dead! (Why in the world would someone bring in a dead bird to have their wings and nails clipped?)
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