Update:\r
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I had gotten a bad haircut from my regular stylist, Staci, a fews weeks ago and tried to work out a solution to rectify the situation. Staci agreed but management did not. \r
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A few days ago I was called by one of the owners of Impulse Salon, Dawn. She called to apologize for the incident and the way it was handled. She asked me to stop by so that she could look at my hair and try to fix the problem. I asked her how she knew about it because she had been out of town at the time it happened. Staci had come to her because she was upset about the haircut and how it ended for me. \r
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I am so impressed by this gesture; it renews my faith in people (and businesses) to do the right thing. This also speaks volumes about Staci's character and principles. \r
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I am pleased with the results of my trim and will return to Staci in a few months. She has done a good job with my hair in the past and I know she will do so in the future. Everyone makes mistakes. I have a lot of respect for her on how she handled this awkward situation.\r
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Thank you Dawn for caring.\r
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