ZERO CUSTOMER SERVICE SKILLS AND INADEQUATE IN NEARLY EVERY WAY. SOURCE OF ALL MY WEDDING STRESS, ESPECIALLY THE ALTERATIONS DEPARTMENT.\r
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DON'T BE FOOLED BY THEIR PRICES. It is worth paying more to go elsewhere and you'll end up paying less (in money and stress) in the end. I had a great experience with BS until the moment I paid for my gown. From then on, any customer service I had received ended and the headaches began. They are clearly in the business only for the money, and have horrendous customer service skills. I had issues with the quality of my bridesmaids gowns and tuxedos and received no sympathy or compensation. Their system for ordering tuxes and BM dresses is completely inadequate and they constantly kept having incorrect records. \r
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ALTERATIONS WAS A NIGHTMARE. Kim was completely cranky at each of my appointments and whenever I gave suggestions on how to improve the gown she gave some excuse for why it was my fault that it didn't fit, when she had clearly made the mistake (took in too much, top too loose, etc.). She was completely unapologetic for her mistakes, and she accused me of losing/gaining weight as the reason the dress didn't fit (BTW I'm a size 0/2 and surely didn't change size within this time) or that my request that the strapless dress be tight was the cause of it being too small. In the end, I had to accept that it was good enough and end my frustrations. Alterations is also very over-priced. \r
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THEY PROMISED ME COMPENSATION THEN BACKED OUT. After my wedding when I addressed my issues (alterations, quality, attitude) with Jeanie, she promised to have my dress fixed, cleaned, and preserved (and my husband was witness to this promise). When I took my dress in there to have this done, they took back their promise and would not preserve it. THEIR WORD IS WORTH NOTHING. I truly am not a difficult to please person or one to usually slander a business, but in this case, I hope to save others from the stress and anxiety that Bridal Solutions caused me. \r
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To summarize, tell all your friends to not use this place no matter how good the original price on the gown may be. Especially I don't recommend the alterations department. They have zero customer service skills and will give excuses for every mistake they make instead of just apologizing and fixing it.
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