Our experience with KSL was not a great one. Well, it started out great. Kurt came to our home and was very enthusiastic about the work we wanted done on our home. He spent a lot of time talking about his company and how they are listed on Angie’s List. He kept talking about how professional he was and how we could look on Angie’s List for reviews. He said that he would send the written estimate and that no deposit would be required for the job, which we thought was great! When we got our written estimate in the mail, it had the wrong name on it. My husband called and left a message to go over the estimate and it took 4 days for Kurt to call him back. When he did call him back, he called him the wrong name, my husband corrected him. The following week my husband and I had decided to move forward and hire KSL. I called three times before I received a phone call from the secretary that Kurt would be calling me back, he never did. I called his cell directly and left a message that I was not totally comfortable to go forward with the work when he couldn’t return phone calls and that there were bad reviews on the internet about his company. He called me back right away, called me the wrong name and I corrected him yet again and stressed that that was one of my concerns. He told me he was sorry and that the bad reviews were old, I told him some were from 2010 and his response was that I should go on Angie’s List. He told me the reason he wasn’t calling me back was because he had a cyst on his foot and was going to the doctor, he told me after the appointment he would be going back to his office and would order the materials for my home and would call me to schedule the work. I told him that is fine, but then his secretary shouldn’t be telling me he was going to call when it was apparent he was unable to. I then asked him if he had any photos of his work and he again told me to go on Angie’s List, I told him I don’t think I should have to pay to view his work. (Angie’s List is a website that you have to pay a fee to view reviews, which could all also be bogus). Turns out, Kurt never called me to schedule, his secretary called me 2 days later and left a message that I should highlight on the estimate what I want done and send a check for half. I told my husband and he called Kurt as that is not what had previously been discussed, Kurt AGAIN called him by the wrong name. My husband got upset and said if he can’t even get the name right; how should we feel comfortable he would get the work done. He went on to say how unprofessional he is because he doesn’t return phone calls and can’t get our names right. He then told my husband the reason he wasn’t returning his call is because he was having back surgery. WHAT?!?!?! What B.S. this guy, 3 days prior he told me he had a cyst on his foot, now he is having back surgery?!?! We are not going forward with hiring KSL plumbing and remodeling and do believe all the other bad reviews we have read. Oh, and on the BBB website, they have an F rating!
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