Be prepared................to wait. Don't expect to be seen at your appointment time. Don't even expect to be seen within 30 minutes of your appointment time. Don't expect the vet to spend more than a few minutes with you before rushing on. They are always behind. Don't expect to be told how much services or medication will cost. Expect expensive surprises at checkout. Don't expect there to be anything that comes close to management or even decent customer service. \r
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I had an issue with how much something was going to cost because the vet that saw my pet never told me. There was no office manager available, no one cared, the owner was there and refused to talk to me because...........you guessed it, he's one of the vets and he was 3 appointments behind. Expect that they will recommend surgery or other expensive options. These people only care about their bottom line. They have no understanding of what customer service is. If you voice your opinion or ask to speak with anyone, prepare to be called difficult and get an attitude from the office staff. I would recommend anyone that doesn't want to overpay or spend a lot of time waiting steer clear of this place.
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