the completed job was good considering the major damage. the vehicle has extensive work, dust inside the car took multiple washing and details to clean up at home.
customer service was great, the claim was handled professionally.
RESPONSE FROM King Collision Centers:
William,
Thank you for choosing King Collision Centers for your vehicles repairs. Your questions, concerns and your feedback, is very important to us.
The approval process on a large size job sometimes is very delicate and can be timely. There is usually a lot of different considerations and repair planning steps that are being discussed and considered. This process is very necessary and unfortunately can take up the most time of you being without your vehicle. If this process is not accurately performed there is risk of problems later on in the repair stages that could hold up the vehicles progress.
If at anytime you experience a defect with your vehicle that relates to the repair work that King Collision Centers performed, even as minor as dust inside the vehicle, I insist you bring it back in to one of our locations imediately for us to correct the problem.
Thanks again for your feedback and for choosing King Collision Centers for your vehicles collision repairs.
more