I'm relieved to see that I'm not the only one that thinks Jermie, the owner, is unprofessional. I never heard back from them on when my rug would be returned (4 days was what I was told) so after 7 I discovered the tech that had taken my rug had been fired and no one knew where my rug was. This is a a $1700 rug so I was not happy and the guy had the nerve to get upset with me for expecting him to know where it was when the employee had been fired. Then they finally returned it to me with new stains on the back side that looked like dirt and he said I gave it to them that way...impossible...brand new run on a brand new floor that was never moved from that spot. Their process somehow stained the backside of my rug..thankfully the front looks fine. Never use them!!!
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