BAD FIRST IMPRESSION!! I took my husband in for an appt....(I had been seen by PA-Suzanne with good results.) However, this appt. was awful. Waited over 45 min in an empty lobby, mind you. Had an 8am appt and it was quiet. Saw PA-Bess and she spent less than one minute...merely seconds... to look at husband's face. She proceeded to mumble about sunscreen as she walked out the door. Next thing, we were told the procedure needed prior authorization which is untrue. We have had the same procedure/diff DR/same ins. - with no auth for years. They just wanted the 2nd co pay and a rtn visit. It was going to be 2 weeks- told to us by the nurse. I even asked if that was all the time with the Doctor, mentioning it was short. Nurse's reply was...""yep"". So, as we left we handed the instructions to rtn back to office staff. \r
Staff said, ""do you wanna make another appt?"" \r
We replied, ""no, we won't be coming back.""\r
Staff's reply...""Perfect!""\r
And this tipified the first impression! \r
Too bad...used to be a nice office. Now, I need a new Dermotologist!
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