I purchased a GROUPON for a haircut and partial foil at Salon Melini. The GROUPON stipulated that it was valid for Myunghee/Gina and Tabatha only. When I called the number on the GROUPON, it sounded as if I called someone’s home and woke them up. I asked to make an appointment and that I had a GROUPON. Assuming I was talking with Gina, she said that she did not have any appointments available and asked if she could text me Tabatha’s phone number so I could contact her. I felt uncomfortable giving out my number so I told I would call back later. I did some research on the internet and found the main number, which I called on Tuesday, November 26th. I’m assuming it was the receptionist who answered the phone. Again I asked to make an appointment and told the receptionist I had a GROUPON. I asked for the first available appointment was given Wednesday, November 27th with Tabatha at 10am. A few hours later I received a voicemail form Tabatha stating that she was double booked and said the first time she could see me was Wednesday December 4th at 11am. I showed up at yesterday at 10:50 and check in with the receptionist (?) I actually had to wait for five minutes until someone from the back came out front and asked if I had been helped. I am again, assuming this was the receptionist. 20 minutes past by when someone came out from the back and asked if I had an appointment with Tabatha. Apparently Tabatha was on the phone with her, as it was Tabatha’s day off, she has Wednesday’s off. Tabatha told the person she knew nothing of the appointment. I played back the message for the person as Tabatha listened to her own voice. The person then gave me the phone to talk with Tabatha. Tabatha said there must have been some confusion. Really? I had two canceled appointments for Wednesdays, and Tabatha doesn’t even work on Wednesdays, I had her voice mail with her voice scheduling a Wednesday appointment. I sat in the reception area for more than twenty minutes until they figured out that Tabatha was not working that day? I have asked GROUPON for a full refund. I do not recommend Salon Melini, I truly do not know how they have stayed in business this long if this is the way they run their salon and treat their customers.
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