I have mixed emotions about his review. The staff at this place is great. Most everyone is a pleasure to speak with and they make you feel welcomed and appreciated. The office manager can be a little moody but she’s still polite.\r
In May of 2011 I went in to have my tooth fixed. I had decay and Dr. Aaron said I would need a crown. About 2 weeks after the crown was seated I noticed a smell coming from my tooth. I had another appointment for a cleaning a few weeks later and brought it up. Dr. Aaron looked at the tooth with his mirror he took no x-ray or anything but said it all looked good. I asked so why does it smell fowl? He said maybe I wasn’t flossing properly and maybe I should mouthwash before brushing. I was dissatisfied with his response and the fact that he really didn’t examine the issue. I should have left then!\r
I got busy (as live goes sometimes) and didn’t see any dentist for a year. When returned the office had moved and there was a new dentist Dr. Victor. Dr. Victor is definitely more thorough than Dr. Aaron. On my first x-ray Dr. Victor noticed that I was developing a cavity under my crown. He said that the crown had not been seated corrected and was allowing particles to get under the crown. After he was done I told him Imagix had done it and that I had complained about the smell within a month of it being installed and was told nothing was wrong. I made an appointment for them to fix that tooth and told the office I would not be paying for the repairs. After they discussed it they decided that they would “allow” the work to be free. \r
I had already decided that I needed to find another dentist but I wanted them to fix my tooth and I was being lazy about moving. \r
My last appointment at this office was for seating my replacement crown and defiantly the last straw. My visit was HORRIBLE. The dental assistant that worked with me was very sweet and apologetic for my visit.\r
My wait to be seen was 20 mins. The wait to been seen at this office is ALWAYS at least 20mins. Since moving to their new location visits are like playing cat and mouse with the dentist. It seems there is only Dr. Victor for the adult patients. He is never with you for the extent of your visit as he is literally in multiple mouths in one visit. He comes in and out which make your visit longer than necessary. In addition Dr. Victor refuses to cover his nose and mouth with his mask, so good bad or indifferent his breath is literally in your nose and mouth! \r
On my last visit, he comes in and does some stuff for 2 mins then he disappears for 20 mins. He returns for 5 mins and disappears for another 30 mins. \r
My last visit, I waited 20 mins to be seen and sat in the chair for TWO HOURS!!!!! Seating a crown should not have been this long. I have two other crowns and they didn’t take anywhere as long. Dr. Victor was unapologetic and acted like he could care less. I guess I wasn’t paying for it so it didn’t matter. \r
Needless to say I will NOT return to Imagix Dental. \r
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