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I liked Randy from the very first phone call. I was looking for a remote control unit for a gas stove that we have in our vacation home. I had been on line looking so I had a little bit of knowledge of them. When I called, Randy answered the phone and had just what I was looking for at a killer price. (Better than what I found online) When I got to his store he was personable and knowledgeable. He programmed the remote for me, showed me how to hook it up to the stove and off I went. \r
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When I went to install the unit, the gas valve was positioned in such a way, that to me, it looked impossible to get to it. (I consider myself to be pretty handy but this looked like an impossible task w/out dismantling the stove to get to the valve) I called Randy stating my dilemma and he asked if I wanted him to come install it for me. I said, ""Those are the words I was waiting to hear!"" We were leaving that morning so I gave Randy our address and code to get into the house. We had renters coming in 2 days. Randy came by after hours, made the install that evening. Bottom line is Randy is awesome and trustworthy. He was and is everything you would want in a service provider. I was so appreciative of what he had done for us and in such a timely manner. I paid twice as much for this same unit and installation for our other gas stove from another dealer back in 2008! You can't go wrong, you won't be sorry, Randy Rocks!!\r
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To LL who wrote such a scathing review. You sound like a little titty baby who needs a diaper change and attitude adjustment. Get a life. You are dead wrong about this guy. We should all be so lucky to do business w/ Incline Village Wood Stove Distributors. I will go nowhere else for my stove needs. He gets 5 stars plus, from me. \r
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