I initially called Aamco of Charlotte and spoke to Billy, who was my contact throughout the process. He was warm, welcoming and went the extra mile to make sure everything was taken care of for me. They communicated often throughout and treated me well. I felt like I was treated with the respect deserved for such a large project, not just like another customer.
The reason only for a 4 is that, though they had very good communication, they missed something in the evaluation. So after the rebuild, it didn't perform correctly, and they had to keep it for another 5 days to do it again.
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