Out of town buyers beware!!! Do not trust anything they tell you. Check everything out for yourself!! I decided to buy a car here from out of state because the specific BMW I was looking for was hard to find anywhere near me. I wanted a specific color and I wanted navigation. When I called about the car, I was directed to Jennifer. She stated that the car had navigation, premium package, etc. I had a private mechanic go check out everything and once it was clear, we booked the plane tickets and headed to Austin. I started reading the car description online and couldn't find anywhere that it said it had navigation so we called again the day before flying out just to double check and Jennifer said she had the keys to the car and would go check. We got no call back so we called back and she said YES it definitely had navigation. When we arrived and got in the car, there DEFINITELY was NOT navigation. Jennifer who we had spoken to was nowhere to be seen but another salesman, Carlos, was the one helping us. We told him we were a little upset and felt like they lied just to get us here. He stated that the car didn't have navigation but it is display ready( which it is not, we took to a BMW dealership and they said it'll cost $4000+ to install it). He also told us that Jennifer wouldnt have gone to check the car for us because she doesn't work at the location and she isn't a salesperson (so why LIE and say you did check it??! Why not tell us you're not a salesperson??..like I was supposed to know this since she was the one I was directed to!) I asked to speak to a manager and they gave me the run around..I never got to speak to the manager. You think a good manager would come and apologize at the least!! Especially when we flew all the way there. Nope!! Some customer service, huh?? They ended up coming a whopping $300 off the price of the car. This wasn't about the money-a simple apology or acknowledgement of us being mislead would have been acceptable for me. The only apology I got was from Carlos, but even he didn't seem to believe that we were specifically told it had navigation. He kept saying we should have known since it didn't say it had navigation online. But when someone who works there tells you it does, then what??Do not trust anything they tell you-it seems that they are just trying to get the sale and not really caring about their customers!!! Otherwise, I love the car!! It would have been nice to know it did not have the navigation I was specifically looking for though!! I am very glad we did not finance the car through them, I can't imagine what other problems we would have had!!
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