Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Elder Mitsubishi
|
|
Review by:
citysearch c.
|
|
Review content:
Out of town buyers beware!!! Do not trust anything they tell you. Check everything out for yourself!! I decided to buy a car here from out of state because the specific BMW I was looking for was hard to find anywhere near me. I wanted a specific color and I wanted navigation. When I called about the car, I was directed to Jennifer. She stated that the car had navigation, premium package, etc. I had a private mechanic go check out everything and once it was clear, we booked the plane tickets and headed to Austin. I started reading the car description online and couldn't find anywhere that it said it had navigation so we called again the day before flying out just to double check and Jennifer said she had the keys to the car and would go check. We got no call back so we called back and she said YES it definitely had navigation. When we arrived and got in the car, there DEFINITELY was NOT navigation. Jennifer who we had spoken to was nowhere to be seen but another salesman, Carlos, was the one helping us. We told him we were a little upset and felt like they lied just to get us here. He stated that the car didn't have navigation but it is display ready( which it is not, we took to a BMW dealership and they said it'll cost $4000+ to install it). He also told us that Jennifer wouldnt have gone to check the car for us because she doesn't work at the location and she isn't a salesperson (so why LIE and say you did check it??! Why not tell us you're not a salesperson??..like I was supposed to know this since she was the one I was directed to!) I asked to speak to a manager and they gave me the run around..I never got to speak to the manager. You think a good manager would come and apologize at the least!! Especially when we flew all the way there. Nope!! Some customer service, huh?? They ended up coming a whopping $300 off the price of the car. This wasn't about the money-a simple apology or acknowledgement of us being mislead would have been acceptable for me. The only apology I got was from Carlos, but even he didn't seem to believe that we were specifically told it had navigation. He kept saying we should have known since it didn't say it had navigation online. But when someone who works there tells you it does, then what??Do not trust anything they tell you-it seems that they are just trying to get the sale and not really caring about their customers!!! Otherwise, I love the car!! It would have been nice to know it did not have the navigation I was specifically looking for though!! I am very glad we did not finance the car through them, I can't imagine what other problems we would have had!!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|