I chose this company because they claimed they are agent for Allied Van Lines. Turns out the Nashville office is a joke! \r
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On the moving day, they rolled up 3 hours late and drove a U-Haul truck to pick up. I knew nothing about renting a truck and nobody told me I need to pay for it until I found they overcharged me more than $400 compared to the guaranteed price pledge. After moving, the agent refused to send me the recipient with itemized list of charges. So I had to contact BBB for assistance. Unfortunately, BBB notified me that they have not heard from the moving company and have exhausted their resources trying to pursue my complaint. \r
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In addition to the transportation fee, the packing fee, and the insurance, have you ever heard that a professional moving company need to rent a U-Haul to move and ask a customer to pay for it? I learned a lot from my moving. I hope nobody else will pay as much as I paid.
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