My mother decided to use this company to clean the carpet in the upstairs bedrooms. The morning they arrived, I figured it would be best if I allowed the gentleman room to work and vacated my bedroom and proceeded to go to the gym for a couple of hours. So... within my bedroom sits my desk where I place the items I usually carry on my person throughout the day, including a $250 SpyderCo pocket knife. Not needing the knife at the gym, I left it in it's proper place, the same spot I put it every single day. Upon my arrival home, the knife had vanished. I did my due diligence and searched the premises and inquired it's whereabouts with my parents, but all to no avail. We then proceeded to call Steam King and place a formal complaint with the company. They have since neglected to respond to our complaint, phone calls, and direct web messages. This action is egregious and unethical. There is no telling what other items they could have ""pocketed"" from mine or other customers' households. I would report them to the BBB, but it appears they are not accredited. I only give them one star, because there is not a big red flag to select.
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