My husband already wrote a great review for this company on Yahoo, but I feel so strongly about the wonderful service we received that I feel compelled to add another review here.
My husband and I were first drawn to Realty Austin's website because we were buying a home in the north suburbs of Austin while living in Hawaii, and the pictures on this site were the best- being that we were only going to be able to fly out for 2 days to look at homes, this was incredibly important. The realtor we were assigned was Gretchen Janzow- wow, were we lucky. She took the time to show us the homes we were interested in on our limited time frame. When we found our dream house, we quickly found out that we were in a multiple offer situation. Being first time home buyers, her input and guidance was crucial in us winning the ""bidding war"". During this time, Gretchen didn't seem to mind contacting us well into the evening- she easily put in a 12 hour day to help us get the home we wanted.
Her help did not end there. While I'm sure Gretchen is a busy woman, especially with how amazing of a realtor she is, she truly made us feel like we were her only customers. She answered all of our questions (and believe me, I asked a TON of questions) and was easily the most accessible person we dealt with throughout the last couple months. She was extremely knowledgeable about the entire process, and was more than willing to find out anything we wanted to know. To add to this, she was extremely flexible working with our time difference- being in Hawaii meant that we often needed to call her well after the end of a typical work day. Few people would be as attentive, understanding, and pleasant being called at 9pm for work (I'm so sorry Gretchen! You are a gem!). While you might not have a 5 hour time difference to deal with, that attitude of accessibility and dedication will show in your interaction with Gretchen.
We absolutely recommend using Gretchen Janzow- not only will she help you find the perfect home for you, she will also make the complex process as easy as possible. With Gretchen, you don't have to worry about dealing with a pushy ""sales person"" type personality- she shows that she genuinely cares about helping her customers find a home that they will love. It is so clear that she is passionate about what she does, and is willing to go the extra mile for her clients. Thank you Gretchen!
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