Worst company EVER! Geek squad contracted them to fix my washer's small little button on a front loader washer. They faulted on our first appointment where the receptionist blamed me that they tried to get in contact. I am a stay-at-home mom and NONE of my phones rang. I had to make another appointment for them to come out because of this. In order to fit their schedule, I had to change my 6 month-old's doctor's appointment. They eventually show up, order the part and leave all within 5 minutes. I get a call from the receptionist to schedule an appointment for installation of a part that doesn't even require a screw or sticker to install. So the appointment is made and I wait for them to show up; however one hour before it is to be installed, the receptionist calls to tell me they ordered the wrong part and we'd have to start all over again. WEEKS later the receptionist calls again to schedule, and I do. They don't call to tell me that they're on their way and they wake up my teething 6 month-old who then begins to scream. They refuse to leave the part at my door considering that there wasn't even a screw to the installation. I call the office again and get the horrible receptionist, ""Christina"" who thinks she is the end-all at the company and instructs me to do her job for her since she is too lazy to do it herself. I ask for the manager and she refuses. As I am hanging up I say something like 'screw you.' Because I have a touch screen phone, it did not end the call when I thought it did and she heard that. My husband calls to say that they need to reschedule for another time and she threatens to call the cops on me. Seriously the WORST service center. This may have gone a total different way if she wouldn't have refused me to speak with the manager. I called geek squad and filed a complaint against the company. I will follow up in a week and offer that they should end their contract with Universal TV Techs.
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