My experience with this company was very good. I found them on the internet after being quoted ridiculously high prices for parts from another well known heating/cooling company that obviously spends ALOT of money on advertising and has to pay for it somehow I guess. I called Polestar to buy parts. I will start by saying I called on Saturday morning at 7:15 hoping they would be open later in the day since the furnace had messed up over night and it was rather cold in the house. A REAL person answered the phone at 7:15 and was VERY helpful in diagnosing the problem and they had the part in stock for 1/3 the cost that I was quoted the afternoon before. I went to pick up the part as they are a LOCALLY OWNED business and were actually open that day. Before it was over, I had taken a lot of the guys time having them explain the different systems that I had choices of for when I wanted to replace the system. I left happy with my parts. The more I thought about it, I decided to just replace the unit. They scheduled someone in to install the new system for a day later on Monday. Guys showed up 1 minute ahead of schedule which is great since folks here in KC seem to have issues with showing up at all sometimes. Unit was installed/tested by that afternoon. Techs were very polite and knowledgeable and cleaned up after themselves. My family had a very good experience with this company and recommend them to others. They are a Premier Lennox dealer and can have parts/entire systems in a very short amount of time since one of the distributorships for Lennox is based here in KC. Give them a shot before you just call one of the great advertising companies. what you see/hear is not what you always get.....What we did get was great service and a very comfortable house again :-)
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