I am pleased to share my experience: we live in a condo in west los angeles and our water heater suddenly broke down a couple of days ago. Not knowing any reliable service providers in the area and needing emergency attention was a daunting set back--since my husband is completely disabled and unable to withstand freezing cold water.
So I searched the web and called a few plumbing companies with really no hope of receiving emergency service. 3 out of 4 companies offered to schedule an inspection visit and a quote for a "fee" and would not even specify a time range for this.
Red Lilly, however, was the exception. Not only did they provide me with a quote, they actually guaranteed same day service! Within approximately an hour their wonderful tech, Jose, arrived with a big smile on his face and a "can do" attitude which filled me with confidence. He replaced my old unit without creating a mess and efficiently installed our new water heater in no time at all--at the most competitive price!
My husband and I hank you Red Lilly, for a job done beyond expectations.
a happy homeowner
2/1/12
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