I cannot say enough about the staff at this hotel. We were traveling with children and they gave us a early check in AND our car stayed there the day we checked out (St. Patrick's Day of all days). Staff answered every question with a smile and were very friendly and helpful. Parking was FREE, and this was huge for us. The shuttle was fabulous. It always left on time and we had front door service to all museums, etc. We were dropped 30 feet from the Chicago River ON ST. PATRICK'S DAY to watch them dye the river. What service!! The two drivers we had were so friendly and pleasant. The only time we had a problem with the shuttle was when a staff (I think actually the owner or manager) gave the wrong pick up point to our driver. Every other day, all we had to do was call and they picked us up. Room was super clean and neighborhood was really cool. I was with my husband and two young children and we thought it was great. I would have liked it better if the rooms in the main hotel had heat/cool control. It was unusually warm for March and with the window open, the traffic was too loud. I also think adding a fridge and microwave would really make me want to stay again. Price was awesome for all the service we got.
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