HORRIBLE. Refused to even speak to me without my sending pictures of the carpets first. After sending the requested pictures, took over 24 hours to contact me back. Tried to sell me upgrades to the basic service I had already purchased. When I politely declined and began asking about other options, he said ""go get your money back, I don't want to come"" and then HUNG UP ON ME!!! In the MIDDLE OF MY ASKING QUESTIONS about other services.
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