So I remember their commercial and Roto-Rooter song from back when I was a kid and didn't have to think about using them. My parents took care of the adult stuff.\r
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Times have changed. . . now I have my own house to worry about. . . and unlike when I was a kid, I now know what Roto-Rooter is all about.\r
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The symptom was a backed up drain in my basement. The cause was tree roots invading my sewer pipe. \r
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Phone service is professional - everyone arrived on time so the rooting could begin. I was provided a diagnosis and cost upfront so I could agree or not agree before the service is performed.\r
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I'm happy to say the problem was resolved in under two hours. Additional diagnosis (cost free) was to determine if there were additional issues. Using a camera deployed down the drain, we found that there were some draing issues lurking under my lawn. Two proposals and costs regarding long term resolution were provided. \r
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The immediate problem was resolved and future problems diagnosed. All this with no sales pressure. What more can you ask for. I would use them again if / when needed. I would also be comfortable with my own mother using them : )
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