I arrived to my highlight/haircut appointment yesterday. I drove in from Santa Cruz. I checked my messages on two different numbers before leaving and I had not received a message from Changes. When I arrived at Changes the receptionist imformed me that my sylist had called in sick. I was incredibly disappointed. However, they were able to schedule my identical appointments with Shireen who was just fantastic. I am grateful for that. I would rate 5+ because Shireen was such a blessing but failure to leave a voice message on either of my multiple phone numbers brought my rating down.
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