Brought in a DJ mixer with a broken channel fader and they ordered 2 of them from overseas so they would match on my 2-challen mixer. When I got it back both were bleeding badly - worse then the originals that had been replaced.
Pyramid tried to contact the manufacturer and claimed they were not responding so I had to eat the cost of the bad faders and they could not get any more. Why should I have to eat the cost of their own order?
Next I bring in a second matching mixer and just ask for them to put the channel faders from one mixer into the other since nobody could get a hold of the original manufacturer. They did this after 5 weeks of delay and numerous ""where's my mixer"" calls.
When I received the unit, the crossfader was completely broken off! I just gave up at that point and took the mixers off their hands.
Ultimately they were late, charged me for a dealer problem, and returned the mixers in worse condition than when I brought them in after about $300 in fees.
I never write reviews but the experience compelled me to warn other Austinites. I strongly advise finding an alternative even at higher cost. These guys simply are not worth your time.
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