My in laws take both of their vehicles to Diamond and rave about it so I thought I would give them a try. The young man who initially took my vehicle was polite enough, the lady at the counter seemed preoccupied and in no big hurry to take my money even though I was the only one there. After leaving and getting half of the way home, I realized that the dash was given very little attention and the back seat had not been vacuumed. I turned around and went back to the original man who I spoke with. He apologized and brought the vacuum over and gave me a towel at my request so I could wipe down my own dashboard because he just looked at it and grinned asking who was working on my truck ( not to mention he touched me inappropriately on my hip and mentioned how much he liked my tattoos about 5 times). Today I get in the very back of the truck ( where the #rd row was down) and noticed they didn't touch it at all. The cup holders were dirty the floor was a mess. Looks like they only washed the window. I would like to add that i bought the delux treatment and was treated like a fool. I called to speak to a manager a few minutes ago and told them about my experience and that i would not be coming back anbd did not even get a ""have a nice day"" they rudely said o.k and hung up, made no attempt to fix the matter. i guess they dont need my business.
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