I hope that this helps you in making your decision of not renting with this company. Worst experience ever. They had quoted me that the drop off for my bounce house would be from 7-12 on the Saturday of my son’s birthday that started at 1. The Friday before I had talked to an associate of the company and she had told me no later then 11. So as Saturday went on 11 o’clock came and went. So at 12:15 I decided to call the company to see what was going on because I had not received a courteous call saying that they were running late. So the girl I talked to was very rude and not apologetic at all. All she had to say to me was that it will be there before your party starts, which was in 45 min. So now it is 12:45 and still no bounce house or update. So I call again and the same girl answers and acted like I was a nuisance to her, said that she would call the drive. 2 min later I got a call from the same number now a man telling me that he will call the driver and that I could keep the bounce house over night at that point I could really careless if I had it over night I would have liked it in time for my party. Right after I hung the phone up the driver calling me telling me that he was on his way and that he would be right there. Now to tell you I lived off of Sunrise right before Roseville. I asked him where he was at and he was at just getting off of HWY 50 on Sunrise. Said he would be there in 20 min. Anybody that knows Sunrise on a Saturday afternoon knows that they could not get to Roseville in 20 min from HWY 50. The bounce house finally showed up at 1:20. I never received an apology or any compensation. The driver had to borrow my dads hand truck because he didn’t have his on him. The driver then touched base with me about me keeping it over night and said he will call me when he comes to pick it up on Sunday. Later that night at about 9pm I have knock on my door turned out it was the driver and the girl that original delivered it saying that they were here to pick it up. I had to remind her that they had agreed to let me keep it over night and he words were “oh yeah that’s right we did tell one of our customers that we were going to do that”. Wow so unorganized. So Sunday came and gone and no phone call. I called them at 7pm and the original girl had answered it, sounding like I had awoken her and just simply said “hi” as I went and introduced myself the phone call ended. Not sure if it was dropped or she hung up but I called right back and it rang and rang and rang and then went to voicemail. So my guess is that she hung up. So I left a voicemail and never received a call back. Monday morning and now my poor grass that this bounce house has been sitting on for 3 days has yet to see the sunlight. So again no phone call like I was originally told. So I called them around 4 to speak to some sort of manager and the guy said he could help me. Told him what all had happened and again no apology and only excuses. This company was so unorganized and unprofessional I will never, never rent from them again and I write this only because I hope people will read it and learn from my bad experience and choose to go somewhere else for their business.
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