Where do I start??? \r
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I ordered a special cake for my Husband a month before the party. I sent in detailed pictures and told them exactly what I wanted. What did I receive a half hour before the party???? Completely opposite of what I ordered. Ugliest cake I have ever seen.\r
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What I ordered: A black fire helmet cake and 50 cupcakes. I even sent in pictures of his helmet and spoke to someone about how I wanted it to look like his exact helmet. They said it wasn't a problem and they have done fire helmets before, \r
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What I received: A red baseball cap with a blue police shield and the word ""lieutenant"" spelled wrong on the front. \r
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After they told me there was nothing they could do to fix it. They said they could charge me for the actual cake and not the decorating costs. I declined because that cake was a disgrace. I wouldn't have taken it if it were for free. \r
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They charged me for the cupcakes which I think was bullsh*t. They already ruined my night, but here is the kicker!!!! I get to the party and open the box to discover I paid for 50 cupcakes and only received 40. \r
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Terrible, disgraceful, and unacceptable. I will NEVER buy anything from them again. and I urge you all to look elsewhere for custom cakes or goodies because they are unreliable. \r
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UPDATE: On Monday afternoon 3 days later after I went in to complain. I did recieve a full refund for the cake and cupcakes. \r
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