Dear Reviewer50:
I understand your frustration with misunderstanding the exam process. We disclose all our fees to the patients prior to performing any services. As such we always start an eye exam with no contacts on. Once we finish our basic exam if a person would like to renew their contact lens prescription or try something new we then proceed with the fitting process.
At the visit when we explained your daughter needed toric lenses it was for you to make an informed decision and have all available information in front of you. When the staff explained what astigmatism was to you it came across to you as a new concept. Either way if your daughter just wanted to renew her current contacts or try new ones the fees to do so are exactly the same.
Contact lens fees are not always covered by insurance carriers and we tried very hard to explain that to you both. Its much like getting a drivers license renewed. You may already know how to drive since you were 16 years of age but now and again you have to meet certain criteria to keep driving. Contacts are very much like that, we need to see people annually to make sure the eye and the contact that is the eye meet certain criteria for another years use.
In the case of your daughter we simply provided you with all the information ahead of us performing the services of which she needed to continue to wear contacts either a new brand or her current brand. We do offer refunds when appropriate.
Brighton Vision
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