We have never been to this salon before! My daughter was a client of Bazia African Hair Braiding;she was getting braids for her prom. The hair braider was extremely unprofessional, rude, verbally and physically abusive to my daughter.
When my daughter arrived at Bazia she was friendly and cordial to the hair braider; it was not reciprocated by the hair braider. My daughter was trying to have small talk with her and she was extremely RUDE, not friendly at all. My daughter was asking her questions about hair & products being used and the hair braider was RUDE and OBNOXIOUS not wanting to answer my daughters questions.
I asked the hair braider what her name was and she stated ""Virginia"" with a snarl...I then said oh, I thought your name was Bazia... she said that her name has nothing to do with the name Bazia...there is no connection. I left the salon to run an errand and texted my daughter to ask ""Virginia"" how much a touch up within a few weeks would be..""Virginia"" did not want to answer the question and said it depends on how much needs to be done. She would not give a price range at all!
Shortly after, my daughter texted me and said she was ready to go, that this woman ""Virginia"" was PULLING HER HAIR AND YELLING AT HER. I then spoke to ""Virginia"" and she stated that SHE WAS NOT GOING TO FINISH MY DAUGHTERS' HAIR because my daughter was not cooperating with her. My daughter also said that ""Virginia"" was actually putting her hands on her to turn her body too!
""Virginia"" said that my options were to get a refund or have my daughter come back at a better time. I told her to give my daughter the money back! She hung up the phone on me! My daughter then called me back and said that ""Virginia"" told her to take HER OWN HAIR DOWN BECAUSE THE HAIR WAS INCLUDED IN THE PRICE!
I thought I was having a dream! I have never seen such poor, nonprofessional, disrespectful service to a PAYING CLIENT! She left a patch of MY DAUGHTERS hair un-done! I told her that my daughter would NOT take her hair down, it was 11:00 pm, she was being mean, unreasonable and I want my refund!
Angry could not fully express my feelings at that moment!
Do your research! Hair Braiding Salons do not need to be licensed and think they are above the law! They think they ARE the law!
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