Shawn, \r
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I have not chosen TruGreen, I have actually went with another company. The reason being that the representative that responded to me was very high pressure and almost insistent that he send someone out to do a treatment on my lawn the next day without anyone from your company to come and inspect what might potentially be lawn issues. I did not appreciate this high pressure sales (particularly from a call center apparently in Florida talking about a lawn in Pennsylvania). \r
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Further: \r
• This representative lied to me by telling me that neighbors on either side of me were currently TruGreen clients and when I spoke to them the said they had never contracted with TruGreen (and had never intended to). What is the purpose of giving false references that could be so easily checked out. \r
• The 855 number that the representative and you have given me does not work … every time I call it I get a recording saying that the call can’t be completed. \r
• I therefore called the 727 number where I asked to speak to a manager. They transferred me to someone in the Malvern, PA office and when I told the woman who answered the phone that I would like to speak to a manager (actually asked her twice to talk to a manager) she said she was customer service and she would handle my call. \r
• I explained the above story to her and she told me that she would have to give me a number so that I could call and talk to a manager for my complaint. I told her I didn’t want the number and that she should handle my complaint since that is what she said in the beginning. \r
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I should have read the reviews prior to contacting you
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