The technicians who inspected the old unit and installed the new AC/Heat Pump were exemplary. Jose ( I do not remember his last name or the last name of anyone else) the Inspector was wonderful and knowledgeable, and Abel and Tony, the installers were highly skilled and diligent in all aspects. However, communication with the office was less than perfect. One appointment was missed, one showed up on the wrong day, another was going to show up at 5:00pm on a Friday, which was too late for me, and the office forgot that I had a duct cleaning as part of my service, and neglected to tell me that I had a complimentary plumbing inspection and flushing as part of my package. It was the duct cleaner who informed me. So for the salesman, inspector and installers, 5 stars. Communication from the head office, 2 stars.
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