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Really hard to deal with - Review by citysearch c | Furlong Lamp & Lighting

Furlong Lamp & Lighting

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Really hard to deal with 3/15/2011

I went here trying to support a local business. I went on a weekend and they had nothing in stock that worked for me, but they said look online and we'll order what you want. So I did and went back a few days later with a printout from their website of some really basic sconces. First off, even though I had a printout from their very own website, they had to go back into the computer (and the woman who helped me acted as if she'd never used a mouse before) and find it all over again. Then I was told that my item was special order and once they ordered it it was mine, period. Now if I was ordering some special hand blown glass thing in a crazy color, I'd get that. But there were really basic, bronze sconces. They wouldn't budge on this so I declined. Now I'll go and order them from pottery barn or restoration hardware online, where they'll take them back if they arrive and I don't like them (it's sometimes hard to tell about quality via a website picture). Steer clear of this place. The more
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