I took my only pair of dress shoes to Trinity Kobbler since the heels were coming off, and yes I had to pre-pay for the repair.
Well, when I picked them up, they looked pretty good and had even been shined up a bit, so I put them back in the closet where they stayed until I was dressing to go to a wedding about a month later.
When I put them on I thought a small pebble or something was in them but discovered that at least 6 small tack points were sticking up through each heel bed! Yep, I was walking on nails.
I was able to hammer these down enough so I could go on to the wedding in them and not bleed to death.
Taking them back to Trinity Kobbler I expected an apology, an offer to fix what was not right and even perhaps a return of some or all of my costs. Having started and run a successful small business for thirty years, I knew this is how I would treat my customers.
So, I was shocked when the lady at the counter almost sneered at me as she said no nails are used in the process of re-heeling and their work had not been responsible for the nail points in the heel bed. She took the shoes and said the cobbler would look at them and call me if there would be an additional charge.
Not only was this very poor customer service, the entire conversation with the woman was combative, defensive, unapologetic and very rude.
I only hope she doesn't throw my shoes in the trash as she did not, as I discovered later, give me a claim stub.
I will make one last trip there only to try to reclaim my shoes.
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