I wouldn't have taken the time to write this review if I hadn't noticed that others have written in with similarly bad experiences. I do not think the poor service is unique to the Missouri City store alone. I think all the stores personify the company business model, ie: hire primarily non documented aliens who barely speak English and supervise them with documented aliens who barely speak English and certainly cannot answer a botanical question. Have you ever tried to call a location? Store phone numbers are non existent in local ads...nonexistent on the company website. They don't want you calling the store.
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