After purchasing a water softener from Sears, KW Mechanical was sent to install it in my home, by Sears. It was installed in the root cellar. After four months use, and the first freeze of the year, the drain line froze and cause over a foot of water to be drained into my cellar.
Dealing with Sears for over 3 months (three technician visits and one more KW visit) it is decided that I should put a 50 gallon trash can in the cellar and use a sub-pump and a water hose to manually drain the water out into one of my bathrooms during the winter months. This is set up for me by Sears.
I am now told that if I want to move the unit it will be another charge to me for the installation. WHAT!!! If it had been told to me the first time KW came out that the location was wrong (they told me the second time they came to the house) I would not have put it there to begin with.
It seems that I am the unreasonable one for wanting to have it moved...no one feels that this installation has any problem and I should learn to deal with it.
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