Once KSL has your money .... their promises mean nothing! I signed the contract on September (12-7-11) ... and had to filled with the magistrate on December (12-20-11) to get my depostit back.\r
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September (9-11) I contacted “KSL Roofing & Remodeling to give me a quote to replace the shingles on my home … The next day they came to my home and gave me a quote. I told them that my roof not only had hail damage but also leaking. \r
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They promised to tarp the roof right away, and would move my job ahead in their schedule and could replace the shingles within 4 to 5 weeks. \r
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They said that they needed a signed contract and a check for $2500. I agreed to the price. I got the contract on September 7 and immediately signed the contract, and mailed a check that day.\r
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A several weeks went by before I called then and left a message to see when they had me in the schedule. Their secretary called the next day and said that the shingles would be delivered within a few days and the work would start.\r
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KSL never showed up … never called. A few days latter, I called them… no one answered, so I left message. No one returned the call … several days latter I called again. They said that they were running behind due to the weather. They said that they would be able the do the work in a few days. Over the next few weeks, I called several time with no anwser left messages with no return calls.\r
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When I finally talk to the owner, he promised me that the work would be done November 18 & 19 and I asked about delivering the shingles and I was concerned that the shinlg would block my driveway, he said not to worry, he usualy picks the shingles upm the same day they were doing the work. The weather was great … In the 60’s and no rain. When they didn’t show up … I called and he said that they were behind again and I was next in his schedule and he guaranteed me that he would be there Monday the 21st. It rained that day … but he never called me. On Tuesday the 22nd, I called their office and asked the secretary what was going on. She was surprised and thought the work on my home was already done. I told her that the weather was going to be sunny and in the high 50’s on Friday November 25 & 26 and that I expect them to be their with out fail. \r
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They never showed up … never called. That Saturday, I call another contractor to give me a quote and that I needed the work done right away due to the roof leaking. The next day (Monday 28th), I got the new quote and a guarantee to finish the job in a few days. I accepted the new quote and immediately called KSL and told the secretary that I was cancelling the contract due to not tarping my roof as promised and not completing the work in a reasonable a mount of time as promised. I told her to please mail my $2500 deposit.\r
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The next day (11-29), the owner called and wanted to know what was going on … I told him I have a new contractor … he was upset and told me that he was going to charge me for doing the quote and a restocking fee for materials. I told him that his ad stated “Free Estimates” and that he said weeks before that he was going to get the shingles the morning they started the work. We exchanged words and I said that I would go to the magistrate if he deducted anything… he said go ahead if I wanted to deal with his attorney. \r
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I waited several days for the check … and called again on Monday (12-5) and throughout the week … leaving message without a returned call. Finally when I called on 12-12, still no answer, I waited five minuets I called again from a different phone … The owner answered the phone not knowing it was me. I asked where my $2500 was … he said that he didn’t get around to it and told me that I better stop calling him. I said that I was going to the magistrate … he said for me to “do what I had to do”. I waited till the 12-19 … still no check. To date 12-20-11 I filled with the magistrate. \r
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