I have never been so upset with a dental office in my life. In March of 2011, I set up cleanings for my three sons and told the person I made appointment with that I only wanted cleaning and xrays if my insurance covered both. I went with my 13 year old. I felt like I was at a chain hair salon. They tried to upsell me on flouride, mouth wash etc. When my other two sons went (college age) They came home with a bottle each of mouth wash (40 bucks a pop) They forced my 22 year old to sign for treatment and went on to do 5 sets of xrays. I went in to return the mouthwashes and they would not let me leave until I paid $60.00. Very very agressive. I was then told my 22 year old had 5 cavities. I tried to reason with Rachel the office manager but she was rude and was not responsive. (very robotic) I finally emailed owner, we met and he said he would take all the extra charges off and sent me a refund for $67.00. Fast forward six months later (October 2011)I receive a 90 day late bill for 248.00(service was done in March 2011)I called and Rachel informed me that insurance did not pay. I called my insurance and they said it was not filed until October and my son's insurance capped out at $500. Since I had to take my son to another dentist and Imagix sent xrays that were not my son's they had to take new xrays and he did not have 5 cavities he had 2. I went in and tried to ask for explanation regarding some extras not taken off and why so many xrays. I asked why they did not contact my insurance and Rachel said she would not do that. I went to find the dentist because I was getting nowhere with her. She threatend to call the police if I did not leave.
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