This is my personal experience from November 14, 2011. I purchased a Groupon for laser hair removal went in for my initial consultation and after a 2 hour consultation left with a $4,000.00 bill. Not once during this consultation, which I might add was pretty high pressure, was I ever informed that once you prepay for these services even though none of them have been performed they are NON REFUNDABLE even if I chose to cancel everything on the same day of signing.
Once the consultation was over I did follow through with some research on the internet and was surprised with all the negative reviews, and the reviews that suggested that the 5 star reviews you would see were all listed within 2 days of each other implying that they were posted by employees. My consultant assured me that they were a reputable company having been in business 9 years, receiving the D Beauty magazine award 4 consecutive years for best Medspa.The Better Business Bureau shows that Bioderm Skin Care and Laser Center has been in business since 2005, for 6 years not 9 as I was told. My expectations were to find glowing reviews and ethical business practices. On further investigation with the Better Business Bureau I found that they have had 7 complaints in 3 years, 2 in last 12 months. Four of those complaints were not to the customers satisfaction.
BUYER BEWARE!!!
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