I called in to have my car towed they did however have the best price. I called at 10am and the dispatcher told me they could be there within 45 minutes. I said that was fine and waited around. At 11:15 am no one arrived. I called back to ask about the situation the dispatcher said the driver should already be there. She placed me on hold then came back to say her driver was 5 minutes away. I said ok thank you. I then waited at 11:35 the driver finally arrived. The driver said the dispatcher had gave wrong address to where I was and he had to call back to get the correct address. I said ok thats fine but she said you were only 5 minutes away at 11:15 and the driver stated that he only spoke with the dispatcher when he called to get the correct address. I just let it go. After the car was towed I called to get them to take it to a shop. I came to the place to pay for it. The lady was very rude and was on her cell phone when I came in and I was standing in the window for 5 minutes while she was on her cell phone. When she got off finally she said may I help you. I told her what i needed and she was kinda hateful about the situation. I then said well I think this should be a little bit knocked off considering I waited so long and you gave wrong address and she stated thats not my problem you will have to take that up with the manager and he isnt in and I dont know when he will return. AB Collier might be the oldest around but back then they were ran by decent people. These people are just running it to the ground with attitudes like this. Never will I use them or refer them to ANYONE their prices might be reasonable but Id rather pay more for better customer service!
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