I made an online reservation Oct. 27, for a 7:00 a.m. cab today Oct. 28, and received an email from ""Confirmed Ride"", the subject line was ""taxi booking confirmation"", the message said ""your taxi reservation is confirmed"", with the details. I even called and spoke to someone after receiving it and was assured that I had a 7:00 a.m. reservation. The definition of confirmation: to acknowledge with definite assurance. At approx 7:08 a.m. there was no cab and no call. I called them, the operator asked for my address, and I stated that I had made a reservation. She responded that did not guarantee anything. I then asked her what the purpose of the reservation system was and said that I had a 7:30 doctor's appt. and if a cab showed up at that moment, it could only get there in time if there were no stop lights or traffic, and the driver hot-footed it. She said there were no cabs available in the area. I made my doctors appt. 1 month ago and took an early vacation which cost me $100s more, because it is still high season, in anticipation of this appt. for a surgery which would not have allowed me to travel. I canceled my ride, and have had to reschedule my surgery. One star is one star too many for this company.
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