Green & White Taxi

I made an online reservation Oct. 27, for a 7:00 a.m. cab today Oct. 28, and received an email from ""Confirmed Ride"", the subject line was ""taxi booking confirmation"", the message said ""your taxi reservation is confirmed"", with the details. I even called and spoke to someone after receiving it and was assured that I had a 7:00 a.m. reservation. The definition of confirmation: to acknowledge with definite assurance. At approx 7:08 a.m. there was no cab and no call. I called them, the operator asked for my address, and I stated that I had made a reservation. She responded that did not guarantee anything. I then asked her what the purpose of the reservation system was and said that I had a 7:30 doctor's appt. and if a cab showed up at that moment, it could only get there in time if there were no stop lights or traffic, and the driver hot-footed it. She said there were no cabs available in the area. I made my doctors appt. 1 month ago and took an early vacation which cost me $100s more, because it is still high season, in anticipation of this appt. for a surgery which would not have allowed me to travel. I canceled my ride, and have had to reschedule my surgery. One star is one star too many for this company. more

Good cars fixed rates, honest people.If your tired of the games and shenanigens at some company's then visuit Green and White,two years ago , should have went earlier. Pros: Honest dispatchers computer sends closest car GPS more

The fun started with the lady who took my initial call for a pickup at my local light-rail station. She spoke very fast in one-word questions (bordering on rude) so in spite of a clear phone connection, I had to ask her to repeat every question 2-4 times. \r \r I called back 10 minutes later to get an ETA and to verify pick-up location and other info. This time the same agent told me it would be about 5-6 minutes. Not wanting to be a pest, I waited a half-hour. Still no cab. Being the lone person at a dark and very cold train station and loaded down with bags, I was starting to become worried. \r \r Luckily a Red & White cab arrived for another fare, but came back to get me as promised, cautioning me that Green & White is known for having issues like not picking up short fares. \r \r I called Green & white a third time when I got home, inquiring what happened to my taxi since my original call was over an hour ago? This time a different lady said that they had sent out a fleet call for my trip, but that she would send another one. I politely informed her that in the past hour I had already found another cab home, but that I will be posting my review of this experience online. She hung up on me.\r \r Apparently when they looked up my phone number, they assumed that my final destination was my home address, only a short trip and not worth doing (I had never given them my destination location). I could understand if they had told me up-front that nobody would take the call, but to tell me TWICE that my cab was en route is unethical and in some instances, could be dangerous. \r Cons: Unethical practices more