I scheduled an appointment for my three girls to receive pink hari extensions for breast cancer awareness. When I called a few days earlier to make the appt the person who answered the phone couldn't tell me what charity they were donating to or what amount was going to the charity only that they recently had a meeting about it and she knew they were participating. That was OK for me at that point but I thought a little odd.
I drove from Selma to Fuquay Varina, roughly an hour on a Saturday for a 3:15 appt, sat int he salon for 30 minutes with m y three girls ages 13, 10 and 7 who were so excited to get this done. We spoke to at least 2 salon workers while we were there waiting and when we checked in told the person at the desk what we were there for.
After sitting for 30 waiting patiently for their hair to be done, the person who was going to do it came over and offerered to put feathers in my kids hair because they were out of the pink hair extensions. ARE YOU KIDDING ME. I left that up to my kids to make that decision and they said no. IT DEFEATS THE PURPOSE of giving and showing our support for breast cancer awareness which we have been affected by.
All I can say is where was the courtesy call prior to us arriving telling us they did not have the correct supplies, or how about before we waited 30 minutes in the salon.
They did hower offer to call us when the supplies came in, um no thank you.
We found another salon in Apex and will be going there to have this done.
We will not frequent this salon again. If you want new guest to visit and come back customer service us key.
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