I love the Physican I choose (Dr. Boyce) However I am not happy with the customer service by other staff members at this facility. I had an appointment (for my child) on 1/24/11 I was 10 min late and I was dismissed to reschedule. I was so disgusted. I under stand the importance of time management and proptness- I was at fault being tardy. However I have never been seen on time or prior to a 45min- to an hour wait at this facility. I have seen people come and go and I continue to sit. Once I get to the examination room. I have had the doctor come in and leave to tend to something else as if my time meant nothing. After all the times I patiently waited - to be dismissed was insulting. It's not like I would have been seen within the 15 mins - as I NEVER have been before. There were only 2 people in the waiting room so it wasn't that they were too busy to fit me in. I just feelt after all the time my time (appointment) was not respected this office could have been a bit more understanding. My biggest complaint is the rudeness of staff members. I chose this location for it's convenience. My two children are patients here- but not for long. Currently seeking other health care providers that practice good customer care and realize I choose them they did not chose me
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