I've been a client of Bud Matthews' Service for several years and when my heat went out on Christmas Eve, I called them. A technician arrived late in the afternoon and diagnosed the problem but didn't have the part on his truck to repair it because it is expensive and unusual. I had 12 people coming for dinner on Christmas and no heat! The technician gave me names of other companies to call to see if they had the part and worked on the part to see if he could get it going one more time. He did but warned me that it could go out anytime. It lasted about 8 hours before it stopped again around 11:00 Christmas Eve but that was enough for us to maintain a bearable temperature in the living spaces with space heaters and the fireplace over the holidays. First thing, Monday morning,they arrived with the part and by 10:00 a.m., we were toasty warm. It was exceptional service in every way.
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