Through our home warranty company, Old Republic Home Protection Company, INC., California Express Enterprises Inc, (Air Conditioning repair) was given the contract to repair our Air Conditioning Problem. Our A/C went out on 7/14/2010 and we called in the problem. We were told that CA Express , per their employee & Old Republic, would be out Thursday morning per conversation on 7/14/2010. We called on Thursday morning at 8am to verify the time, and found out the window was changed to be ""FRIDAY"" 7/16/2010 between 10 am to 2pm. Their rep did not show up until after 5:30pm. I had to accept this or be forced to spend more money for a hotel room since my house was 87 degrees. Their tech, after much complaining, temporarily fixed the problem, but needed to come back to replace some parts. The condensor ""was broken"", it is 30 years old and needed to be ""replaced"" more than it needed to be ""patched"". A week later he replaced the fan inside the 30 old unit which caused it to start shaking like a broken unbalanced clothing washing machine. After 30 days, nature has taken its course. I don't know if all of the shaking is causing a freon leak but my house at 2am last night and nights before have a temp of 77 degrees when it is 82 outside. On 8/23/2010 I called and asked for the Mgr/President, Terry Watson. I left him a message to call call me back. He never did. I called again & was told he was busy & Jennifer would talk to him. All I was asking for was to make this right, I did not want the tech that showed up hours late both times to come back, (he isn't even an employee of the company). The tech said my issue was under warranty for 1 year with his company, but gave me nothing in writing. I even asked for a business card, there wasn't one. He wasn't even wearing a company shirt or driving a company vehicle?? Jennifer called me back and stated since I did not want to deal with the original tech, Shawn or Sean, that they would not be able to help me and I should call Old Republic back and pay for a 2nd company to fix my issue. (WOW.. way to stand by your warranty.) I asked Jennifer if she wished me to give her company to most negative review to Old Republic, she said no, but since I did not want to deal with Sean/Shawn, that there were no other options. I asked why there is not another person in the whole company that can fix this, (even asked for a real ""company employee"" of her company?) She only stated to call Old Republic so I have. ""THIS COMPANY DOESN'T EVEN HAVE A WEBSITE...?""
more